Last updated: August 2026
Please read these Terms & Conditions carefully before using the ZA Jewels website or placing an order. By using our website or placing an order, you acknowledge that you have read and understood these Terms & Conditions.
These Terms & Conditions apply to purchases made through zajewels.com.
1. About ZA Jewels
ZA Jewels is an online jewellery business operated by:
Trading as ZA Jewels LTD
Registered in England and Wales
For customer enquiries, please contact us at info@zajewels.com.
2. Our Products
We make every reasonable effort to ensure that product descriptions, photographs, colours and details displayed on our website are accurate.
However, colours and finishes may appear slightly different depending on your device, screen settings, lighting and photography.
Jewellery may also have minor variations in appearance due to the nature of the materials, finishes and manufacturing processes.
All products are subject to availability.
Where material information is provided on a product page, we aim to ensure that the information available to us is accurate. If you have a known allergy or sensitivity to a particular material, please contact us before purchasing if you require further information.
3. Product Availability
We make every effort to keep our website information and stock levels up to date. However, occasionally an item may become unavailable or there may be an error in our stock information.
If we are unable to fulfil an order after it has been placed, we will contact you and provide an appropriate resolution, including a refund where applicable.
4. Prices
All prices displayed on our website are in GBP (£).
Prices will include VAT where applicable.
We reserve the right to change prices at any time. However, any price change will not affect an order that has already been accepted.
If a genuine pricing error occurs, we may contact you before fulfilling the order. Where appropriate, you will have the option to cancel the order and receive a full refund.
5. Placing an Order
When you place an order through our website, you are making an offer to purchase the products selected.
After placing an order, you will receive an order confirmation email acknowledging that we have received your order.
Your order is not considered accepted until we have confirmed acceptance and/or dispatched the goods.
We reserve the right to refuse or cancel an order where there is a genuine reason to do so, including where:
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A product is unavailable
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There is an obvious pricing or product description error
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We suspect fraudulent or unauthorised activity
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We are unable to fulfil the order for reasons outside our reasonable control
If we cancel an order after payment has been taken, you will receive a refund for the amount paid for the cancelled order.
6. Payment
We accept the payment methods displayed at checkout.
Payment must be completed before an order is dispatched unless otherwise stated.
Payments are processed through our third-party payment providers. ZA Jewels does not have access to your full payment card details.
7. Delivery
Delivery options, estimated delivery times and applicable delivery charges are displayed during checkout and/or on our Delivery & Shipping page.
We aim to dispatch orders within the timeframe stated on our website.
Delivery times provided by third-party couriers are estimates and may occasionally be affected by circumstances outside our reasonable control.
If your order is delayed, lost or appears to have a delivery issue, please contact us and we will take reasonable steps to assist you.
Nothing in these Terms & Conditions limits your statutory rights in relation to delivery.
8. Returns, Refunds & Exchanges
Our Refund & Returns Policy explains our policy regarding returns, refunds, exchanges and items that arrive damaged or broken.
Please read the policy before placing an order.
Nothing in our Refund & Returns Policy or these Terms & Conditions is intended to remove or restrict any statutory rights you may have under applicable consumer law.
9. Faulty, Damaged or Incorrect Items
If you believe that an item is faulty, damaged, defective or not as described, please contact us as soon as possible so that we can assess the issue and determine the appropriate resolution.
For items that arrive broken or damaged, please refer to our Refund & Returns Policy, including the requirement to contact us within the specified timeframe and provide appropriate photographic or video evidence where requested.
Your statutory rights remain unaffected.
10. Jewellery Sensitivity & Allergies
Some individuals may experience sensitivity or allergic reactions to certain jewellery materials.
Individual reactions vary from person to person, and we cannot guarantee that every piece will be suitable for every individual.
Please read our Jewellery Sensitivity information before purchasing if you have a known allergy or sensitivity.
If you experience irritation, redness, itching, swelling or discomfort while wearing jewellery purchased from ZA Jewels, remove the item immediately and seek appropriate medical advice if necessary.
Nothing in this section limits any rights or remedies you may have under applicable law.
11. Jewellery Care
Customers are responsible for following any care instructions provided with their jewellery or on our website.
We recommend following our Jewellery Care guidance to help maintain the appearance and condition of your jewellery.
Damage resulting from misuse, accidental damage, improper care or failure to follow reasonable care instructions may not be covered where permitted by law.
This does not affect your statutory rights regarding faulty or defective goods.
12. Website Use
You agree to use our website lawfully and responsibly.
You must not:
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Use the website for fraudulent or unlawful purposes
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Attempt to gain unauthorised access to our website or systems
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Interfere with the operation or security of the website
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Copy, reproduce or misuse our website content without permission
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Use our website in a way that could damage ZA Jewels or its reputation
We reserve the right to restrict or suspend access where there is a reasonable concern about misuse of the website.
13. Intellectual Property
All content on the ZA Jewels website, including but not limited to:
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Logos
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Branding
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Product photographs
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Images
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Text
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Graphics
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Website design
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Written content
is owned by or licensed to ZA Jewels and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute or commercially use our content without our prior written permission.
14. Website Accuracy
We aim to keep the information on our website accurate and up to date.
However, we do not guarantee that the website will always be completely free from errors, inaccuracies or interruptions.
If we become aware of an error that materially affects an order, we will take reasonable steps to correct it and, where appropriate, contact affected customers.
15. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory rights that cannot legally be excluded.
Subject to the above, ZA Jewels will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms & Conditions affects your legal rights as a consumer.
16. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:
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Natural disasters
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Severe weather
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Fire or flooding
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Strikes or industrial disputes
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Courier or postal disruptions
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Customs delays
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Government restrictions
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Serious technical failures
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Other events outside our reasonable control
Where such an event affects your order, we will take reasonable steps to keep you informed and minimise any delay.
17. Privacy
We collect and use personal information in accordance with our Privacy Policy.
Please read our Privacy Policy for information about how we collect, use, store and protect your personal information.
18. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, products or legal requirements.
The version applicable to your order will be the version in force at the time you place your order.
Any updates will be published on this page together with an updated “Last updated” date.
19. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, nothing in these Terms & Conditions affects any mandatory rights or protections you have under the laws that apply to you.
20. Contact Us
If you have any questions about these Terms & Conditions, your order or our products, please contact:
ZA Jewels
Email: info@zajewels.com
We are committed to providing our customers with a clear, fair and positive shopping experience.