Last updated: August 2026
At ZA Jewels, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase through zajewels.com.
1. Who We Are
ZA Jewels is an online jewellery business operated by
Trading as ZA Jewels LTD
Registered in England and Wales
For privacy-related questions or requests, please contact us:
Email: info@zajewels.com
Telephone: 07563 656378
2. Information We Collect
When you visit our website, contact us or place an order, we may collect information such as:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order details and purchase history
- Payment and transaction information
- Information you provide when contacting us
- Information you provide when requesting assistance with an order
- Information relating to returns, refunds or damaged items
- Technical information about how you use our website, such as your IP address, browser type and device information
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How We Collect Your Information
We may collect personal information:
- When you place an order
- When you create or use an account, if available
- When you contact us by email, telephone or through our website
- When you subscribe to marketing communications
- When you browse or interact with our website
- Through cookies and similar technologies
We may also receive certain information from service providers that help us operate our website and process your orders.
4. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Process payments
- Arrange delivery of your purchases
- Send order confirmations and delivery updates
- Communicate with you about your order
- Respond to customer enquiries
- Process returns, refunds and complaints
- Provide customer support
- Maintain and improve our website
- Help protect our website and customers from fraud and unauthorised activity
- Keep appropriate business and financial records
- Meet our legal and regulatory obligations
- Send marketing communications where you have provided the appropriate consent or where otherwise permitted by law
We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy without providing appropriate information or obtaining consent where required.
5. Our Lawful Bases for Using Your Information
Under UK data protection law, we need a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Contract
We use your information where necessary to process and fulfil your order and provide the products you have purchased.
Legal Obligation
We may need to process and retain certain information to comply with legal, accounting, tax, regulatory or other legal requirements.
Legitimate Interests
We may use information where it is reasonably necessary for our legitimate business interests, such as improving our website, preventing fraud, protecting our business and responding to customer enquiries, provided that these interests do not override your rights and freedoms.
Consent
Where required, we may ask for your consent before using your information for a particular purpose, such as certain marketing communications or non-essential cookies.
Where we rely on consent, you can withdraw that consent at any time.
6. Payments
Payments made through our website are processed by third-party payment providers.
Depending on the payment method you choose, your payment information may be processed directly by the relevant payment provider, including card payment providers, PayPal or Klarna where these payment options are available at checkout.
ZA Jewels does not store your full payment card number or security code.
Payment providers may process your information in accordance with their own privacy policies.
7. Shopify
Our online store is powered by Shopify, which provides the technology and infrastructure used to operate our website and process customer orders.
Shopify may process personal information on our behalf as part of providing its services, including information relating to your account, order, payment, delivery and use of our online store.
Shopify may also process certain information for security, fraud prevention and other services associated with operating the Shopify platform.
8. Sharing Your Information
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.
These may include:
- Shopify
- Payment providers
- Royal Mail and other delivery service providers where applicable
- Website and technology service providers
- IT and security providers
- Professional advisers, where necessary
- Legal, regulatory or government authorities where required by law
We do not sell your personal information to third parties.
We only share information where there is a legitimate reason to do so and, where appropriate, we require service providers to protect your information and only use it for the purposes for which it was provided.
9. Delivery Information
When you place an order, we need to provide relevant information to Royal Mail or another appropriate delivery provider so that your order can be delivered.
This may include your:
- Name
- Delivery address
- Telephone number
- Email address, where required for delivery updates
We only provide the information reasonably necessary to fulfil your delivery.
10. Marketing
We may send marketing emails about ZA Jewels products, new collections, offers, promotions and other updates where you have provided the appropriate consent or where otherwise permitted by law.
You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the email or by contacting us at info@zajewels.com.
Unsubscribing from marketing communications will not affect important service communications relating to an order you have placed.
11. Cookies
Our website uses cookies and similar technologies to help operate the website, remember preferences, understand how visitors use our website and improve your experience.
Some cookies are necessary for the website to function properly, including features relating to shopping baskets, checkout and security.
Where required, we will ask for your consent before using non-essential cookies.
You can manage cookies through your browser settings and, where applicable, our cookie preferences tool.
12. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
If we become aware of a personal data breach that requires notification under applicable data protection law, we will take the appropriate steps.
13. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
Some information may need to be retained for longer periods because of legal, accounting, tax, regulatory or other business requirements.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
14. Your Privacy Rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information where applicable
- Ask us to restrict how we use your information in certain circumstances
- Object to certain processing
- Request the transfer of certain information to you or another organisation
- Withdraw consent where we rely on consent to process your information
These rights are subject to certain legal conditions and exemptions.
To exercise a privacy right, please contact us at:
We may need to verify your identity before processing certain requests.
15. Privacy Concerns
If you have any questions or concerns about how ZA Jewels handles your personal information, please contact us at info@zajewels.com. We will be happy to assist and address your concerns.
16. International Transfers
Some of the companies and service providers we use may process personal information outside the UK.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law.
17. Children's Information
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children where parental or guardian involvement is required by law.
If you believe a child has provided us with personal information inappropriately, please contact us at info@zajewels.com.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
Any changes will be published on this page with an updated “Last updated” date.
We recommend checking this page occasionally to stay informed about how we handle personal information.
19. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
ZA Jewels
Email: info@zajewels.com
Telephone: 07563 656378
We are committed to handling your personal information responsibly and transparently.