Welcome to ZA Jewels. We want your shopping experience to be as easy and enjoyable as possible. If you have a question that isn't answered below, please feel free to contact us.
Orders
How can I place an order?
Simply browse our jewellery collections, select the piece you love and add it to your basket. Follow the checkout process to complete your purchase.
Once your order has been placed successfully, you will receive an order confirmation by email.
Can I change or cancel my order?
If you need to make a change to your order, please contact us as soon as possible at info@zajewels.com.
We cannot guarantee that changes or cancellations will be possible once an order has been processed or dispatched.
Will I receive an order confirmation?
Yes. Once your order has been placed successfully, you will receive an order confirmation by email.
Please check your spam or junk folder if you cannot see it.
Consultation & Customer Support
Can I contact you before placing an order?
Absolutely! We are happy to help before you place your order.
If you would like a consultation or have questions about colours, styles, availability, sizing or choosing the right piece, you're welcome to contact us on WhatsApp before placing your order.
We are happy to discuss your options, answer any questions and help you choose a piece you feel confident and happy with.
WhatsApp: 07563 656378
Email: info@zajewels.com
We take pride in our jewellery and want you to feel confident about your choice before placing your order.
Delivery
How will my order be delivered?
Orders are sent using Royal Mail.
Once your order has been dispatched, you will receive the relevant delivery information where tracking is available.
How long will my order take to arrive?
Please see our Delivery & Shipping Policy for current dispatch and estimated delivery times.
Delivery times may vary depending on the service selected and circumstances outside our control.
What happens if my parcel is delayed or doesn't arrive?
If your order has not arrived within the expected delivery timeframe, please contact us at info@zajewels.com and we will do our best to assist you.
Returns & Damaged Items
Can I return or exchange my jewellery?
We do not accept returns or exchanges simply because you have changed your mind.
Please see our Refund & Returns Policy for full details.
What if my jewellery arrives broken or damaged?
If your item arrives broken or damaged, please contact us within 48 hours of delivery.
We may ask you to provide clear photographs and a clear video of the parcel and item, including a video of you opening the package, so that we can properly assess the issue.
Please keep the original packaging until the matter has been resolved.
What if I receive the wrong item?
Please contact us as soon as possible at info@zajewels.com so we can look into the issue and advise you on the next steps.
Jewellery & Materials
Can jewellery cause an allergic reaction?
Some people may be sensitive or allergic to certain jewellery materials.
Individual reactions can vary, and we cannot guarantee that every piece will be suitable for every individual.
If you have a known allergy or sensitivity, please read our Jewellery Sensitivity page and contact us before purchasing if you require further information.
What should I do if I experience irritation?
If you experience redness, itching, swelling, irritation or discomfort while wearing our jewellery, remove the item immediately.
Please refer to our Jewellery Sensitivity information and seek appropriate medical advice if necessary.
How should I look after my jewellery?
Please see our Jewellery Care Guide for helpful tips on keeping your jewellery looking its best.
Customer Support
How can I contact ZA Jewels?
You can contact us by:
WhatsApp: 07563 656378
Email: info@zajewels.com
Telephone: 07563 656378
We're always happy to help with questions about our products or your order.
Can I ask about an item before purchasing?
Yes. If you're unsure about a colour, style, size or any other detail, please contact us before placing your order. We are happy to discuss the piece with you and provide any information we have available.
Do you offer gift packaging?
We do not currently offer gift packaging, but we hope to introduce this service in the future. Please keep an eye on our website for updates.
Do you deliver internationally?
At the moment, ZA Jewels only delivers within the United Kingdom.
We hope to offer international delivery in the future and will update our website when this becomes available.
We're here to help. If you can't find the answer you're looking for, please contact us on WhatsApp 07563 656378 or email info@zajewels.com.