At ZA Jewels, we take great pride in the quality of our jewellery and the care that goes into every piece. Our goal is to bring you jewellery that you truly love and feel confident wearing.
No Change-of-Mind Returns or Exchanges
Please note that we do not accept returns or exchanges for change of mind, incorrect sizing, or if you simply decide that the item is no longer right for you.
We encourage you to carefully check your item selection before placing your order.
This policy does not affect your statutory rights under applicable UK consumer law. If an item is faulty, damaged, not as described, or does not meet your legal consumer rights, please contact us and we will be happy to assist.
Damaged or Broken Items
If your item arrives broken or damaged, please contact us within 48 hours of delivery.
To help us assess the issue, we require:
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Your order number
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Clear photos of the damaged item
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Clear photos of the outer packaging and parcel
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A clear, continuous video of the package being opened, showing the condition of the packaging and the item inside
We strongly recommend recording the opening of your parcel from the moment it is delivered and before it has been opened. This helps us verify the condition of the package and item when received.
Please keep all original packaging until your claim has been reviewed and resolved.
What Happens Next?
Once we receive your photos and video, we will review the claim and assess the damage.
If the item is confirmed to have arrived damaged or broken, we will arrange an appropriate replacement or refund. We will let you know the next steps once your claim has been reviewed.
Please note that damage caused after delivery, including accidental damage, misuse, improper care, or normal wear and tear, is not considered delivery damage and may not be eligible for a replacement or refund.
Claims submitted more than 48 hours after delivery, or without sufficient photo/video evidence, may not be accepted.
Our Commitment to You
We genuinely care about the quality of our jewellery and want every ZA Jewels customer to receive a piece they love. While we do not offer general change-of-mind returns or exchanges, we will always do our best to fairly resolve genuine issues with items that arrive damaged or faulty.
For any questions or to report an issue, please contact us at info@zajewels.com.